Odd Interactions
Had a really difficult interaction today. Sunday’s, spouse and I like to eat out. We decided we’d try one of our local taco joints that had expanded, we thought, into a full service restaurant. They went from a 10x20 shack to 5000sqft remodeled/recycled restaurant space that used to have tons of booths, tables and a bar. You may see why we thought it would be a real restaurant. We like to patronize community spaces.
To our surprise, they gutted the old space and made a cafeteria style space.
We ordered our usual kind of plate to share. Basic. We had a pleasant interaction with staff and immediately got hit up for a tip. I’m not fond of tipping where staff don’t really serve you. Plus we got handed one of those hateful buzzer/pager things. Staff wouldn’t be delivering the food 10 ft to our table. But they expected that tip.
When the buzzer went off I stated how much I hated the thing to the staff.
The response, “You’re not the only one.”
“Could you say something to the boss.”
“Oh, I can’t do that!”
“Really?”
“He won’t listen to me!” <—- verbatim
“Can I have a contact number?”
“No.”
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Got to wonder what kind of boss runs a business where he discourages Any feedback from customers. Usually, if your clients have an unpleasant experience they just stop coming. I know I will.